Pending Balance contains amounts that you have earned but can't yet redeem. Your pending balance contains amounts from purchases made at cashback stores and/or any bonus amount that you might have earned from Saveit.
Available Balance is the amount that you can withdraw immediately (minimum withdrawal limits apply).
How my pending balances become available balance?
Pending balance earned from purchases made at cashback stores usually requires 4-8 weeks wait period before which it becomes available. This is because most stores wait until their return and exchange period is over before confirming a purchase. If a merchant deems a purchase as cancelled or exchanged, the pending balance does not become available and is removed from your account.
Pending balance earned from promotional activity like referrals and joining schemes; has its own conditions that must be fulfilled for it to become available.
Why does Saveit cashback take so long to confirm?
Unfortunately, the cashback process is such that we have to wait for the store to confirm to us that the purchase was not returned or exchanged. Merchants also use this time to validate that the sale has met conditions for earning of cashback. To learn more about these conditions please ensure to read the 'Useful Tips' section for cashback stores.
We constantly work with stores to reduce this wait period. However, just to be on the safe side we inform you that it may usually take 4-8 weeks for a transaction to be confirmed.
I made a recharge which cannot be returned or cancelled, why do I still have to wait for 12 week.
We understand that the waiting period for transactions like food and recharges is excruciatingly long despite the return and cancel period being very short or none.
However, stores like Dominos do not give us confirmation of transactions immediately. Their processes are such that we get confirmation for such sales at the end of the following month, which is why there is a delay in confirming even instantaneous transactions.
We apologize for this, and assure you that we are working closely with such merchants to reduce the wait times.
Paytm confirm my cashback in few mintues,why can't you do the same?
There is a distinction between the cashback given to you by a store like PayTM and the cashback that you earn via Saveit.
For a transaction which happens on PayTM, they can instantaneously credit your account with cashback, whereas we have to wait for PayTM to validate the transaction and credit your account. This process takes time and this is why there is a delay in cashback from Saveit becoming available to use.
On the bright side, Saveit Cashback is over and above the discounts that you earn at PayTM so you end up getting a sweeter deal!
There was an offer I saw but it no longer exists on the site. How can I get it?
In some cases, the offers given to us by the store are only valid for a limited duration or until promotion lasts. When the offer reaches its expiration date, we automatically remove it from our Website and Apps.
This is done to ensure that you have a great all around experience and do not attempt to use offers which no longer work.